Support
Help with connection, payments and service — without unnecessary steps.
How to reach us
We answer calls and emails during support hours.
Phone
+374 00 000000Connection, payment and service questions.
We will reply during support hours.
Working hours
Daily, 09:00–21:00Requests from My SKYNET are accepted around the clock.
My account
Sign in with a code from emailBalance, plan and payment history — without a call.
Frequently asked questions
Short answers to the questions we hear most often.
Is SKYNET available at my address?
Open the coverage map, use Locate me or enter the address — the site shows whether the address is covered and how far the nearest node is.
Check addressHow do I request a connection?
Check the address on the coverage map and contact support by phone or email — the operator will pick a plan and agree on the installation time.
Check addressHow do I pay for internet?
On the payment page enter your contract number or phone and the amount — card details are entered afterwards, on the bank side. The payment shows up on the balance in My SKYNET.
PayHow do I access My SKYNET?
Sign in to My SKYNET with a one-time code sent to your email, no password needed. The code arrives by email and is valid for a limited time.
My accountThe speed is lower than in my plan — what should I check?
Measure the speed over the cable rather than Wi-Fi, restart the router and disconnect extra devices. If the cable speed is still lower, call support.
Can I change my plan?
Yes. Choose a plan in the tariffs section and send a request from My SKYNET or through support — the operator will confirm the terms and timing.
PlansSecurity
We never ask for your full card number, CVV or SMS verification codes by phone or chat.
Check the connection at your address
Enter your address and we will show whether SKYNET is available nearby.
The check opens on the coverage map, where you can drop a point or allow geolocation.
Useful sections
Many questions are solved without a call, right on the site.